Share custom Intercom dashboards that unlock team performance

Support teams use Geckoboard to monitor live metrics, boost motivation, and keep everyone in the loop.

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Intercom KPI dashboard made with Geckoboard's dashboard software
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Bring metrics together

Visualize live data from Intercom and 90+ other sources.

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Tailored to your team

Create custom dashboards in minutes, without changing Intercom plans.

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Made for sharing

Make KPIs easy to access and understand, on desktop, mobile and TV.

Loved by data-driven teams at businesses big & small

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Spot issues quickly

“With Geckoboard I track data from Intercom, Google Analytics and Google Sheets in one dashboard allowing me to spot issues far more quickly than in the past.”

Build performance dashboards in under 15 minutes

Geckoboard’s Intercom integration makes visualizing KPIs and live Intercom data a breeze.

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Pull metrics directly from your Intercom account

Easily visualize key metrics, including new conversation volume, FRT, conversations assigned to teammates and CSAT.

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Fine-tune to show exactly the metrics you need

Filter metrics by channel, tag, assigned teammate, status, priority and more.

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Present data in a way your team will understand

Make important data easy to understand, with straightforward visualizations

Create awareness of goals

“Geckoboard allows us to create an awareness of our goals and transparency of how we’re performing across the whole business.”

  • Share Intercom dashboards with your team

    Share read-only, real-time dashboards

    Give teammates, managers or your organization access to custom real-time dashboards they can view (but not edit) in any browser. 

  • Display Intercom dashboards on TVs

    Display KPIs on TVs & big screens

    Easily monitor live Intercom KPIs on TVs and large screens around your workspace. We’ve made it easy with simple, affordable hardware. Learn more. 

  • Mobile-friendly Intercom dashboards

    Access on the go

    Access mobile-friendly versions of your Intercom dashboards using a smartphone or tablet. Learn more. 

  • Intercom notifications in Slack

    Get alerted in Slack when metrics change

    Connect Slack to Geckoboard to receive notifications immediately when something needs attention - from spikes in conversation volume, to hitting a CSAT target you’ve been working towards. Learn more. 

  • Intercom notifications in Slack

    Schedule reports

    Schedule snapshots of your dashboards to send automatically over email, or post to Slack. Learn more. 

Need custom Intercom reports?

Tailor your dashboard with your brand colours and logo for a fully customized view of key Intercom data.

Custom Intercom reports with different themes applied

Add data from 90+ sources

Geckoboard integrates with over 90 other business tools, allowing you to easily add KPIs from other sources alongside Intercom data.

Custom Intercom dashboard examples built with Geckoboard

Intercom overview dashboard
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Intercom inbox performance dashboard
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Intercom motivational dashboard
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FAQ

What Intercom metrics can I track?

Geckoboard connects directly to Intercom, allowing you to pull live data directly from your Intercom account. Popular metrics that are supported include new inbound conversations, unassigned conversations, first response time, time to first close, top conversation closers,conversation ratings and more. Most metrics can also be filtered by the following dimensions to give even more precision - channel, priority, tag, team and teammate. The best way to check if a specific Intercom metric is supported by our integration though is to try it for yourself. alternatively, ask our friendly support team.

What sort of dashboards can I create?

Geckoboard is ideal for creating an up-to-date view of metrics that you, your team or stakeholders should be regularly monitoring. This can include data from several sources. Examples might include dashboards for monitoring high level metrics from across your whole support operation, or more specific dashboards focused around metrics related to a specific number or even specific teammates. For inspiration, check out our dashboard examples.

How real-time is Geckoboard’s Intercom integration?

Intercom widgets update every 5 minutes. See this help article for refresh rates of all our other data sources.

Can I connect multiple Intercom accounts?

Absolutely, and you can add metrics from different Intercom accounts to the same dashboard too.

What sort of support does Geckoboard offer?

Geckoboard is designed to be easy for anyone to use without any training or complicated setup. To help along the way, we’ve put together useful articles answering common questions, and for anything else, our friendly and knowledgeable team are on hand 24/5 to help you succeed with your dashboards, whatever time zone you’re in. Pro and Scale plans offer even snappier support, with priority support and dedicated support reps available.

How much does it cost?

You can try Geckoboard completely free for 14 days by signing up for a free trial - no payment details required. Plans then start from $39/month, with options for more dashboards, users and TVs on your account. View our pricing here.