Dixa dashboards
Real-time dashboards that help teams deliver amazing support throughout the day
Trusted by 1000s of data-driven organizations
Create dashboards that keep teams focused on important Dixa metrics
No coding or extra training required.
Connect to your data
Securely connect your Dixa account and access dozens of metrics effortlessly.
Read our step-by-step guide
Focus on the metrics that matter
Filter your data and adjust presentation options to build easy-to-understand visualizations of your Dixa data.
Build dashboards everyone can understand
Resize, group, and rearrange the visualisations to create your own bespoke dashboard.
Highlight what’s important
Use goals and status indicators to draw attention to interesting changes as they happen.
Key metrics supported
- Conversation volume by channel, assignee, queue, status and more
- Average conversation duration
- Number of satisfaction ratings
- Average satisfaction rating
- Satisfaction ratings for specific channels and assignees
- Satisfaction rating messages, filterable by channel, assignee, rating emoji and more
- Agent presence
- Agent connection status
- Number of agents with specific presence status
- Number of agents with specific connection status
Go beyond baked-in charts and static reports
Bring all your key metrics from different tools together into one dashboard.
Metrics refresh every few minutes so everyone sees up-to-date numbers.
Visually highlight targets and noteworthy changes in your data.
Add your logo and brand colours for a fully custom look and feel.
When we started giving agents a little bit more visibility on the bigger picture, everyone started craving more.
Over 90 data sources and counting
Easily access KPIs throughout the day
No more digging around in different platforms to see the data that can make a difference. Our sharing features make sure key metrics get seen by the right people at the right time.
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Generate a link to your live dashboard – share on email, IM, embed or bookmark.
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Schedule daily, weekly or monthly snapshots to send to your Slack channels.
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Automatically email screenshots of your dashboards on a schedule of your choice.
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Invite team members to view private dashboards, and even start building their own.
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Use a phone or tablet to check your dashboards on the go. Learn more
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Pair a TV and proudly display your dashboards where everyone can see them. Learn more
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Share a link
Generate a link to your live dashboard – share on email, IM, embed or bookmark.
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Post to Slack
Schedule daily, weekly or monthly snapshots to send to your Slack channels.
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Email snapshots
Automatically email screenshots of your dashboards on a schedule of your choice.
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Manage users
Invite team members to view private dashboards, and even start building their own.
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Mobile friendly
Use a phone or tablet to check your dashboards on the go. Learn more
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Display on a TV
Pair a TV and proudly display your dashboards where everyone can see them. Learn more
In just a glance at the live dashboard, I’m more or less sorted.